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Technical Support & Consultancy

We can consult and support all of your Apple products at a highly technical level:

• Macs - MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, mini
• iPhones
• iPads
• Apple TV
• Apple Watch
• Airport wireless devices and Time Capsules
• Install, setup and configuration
• Updating / upgrading iOS / macOS / watchOS / tvOS
• (Remote) management of Apple products
• (Time Machine) data backup and archiving
• Microsoft Office / Office 365, Adobe Creative Cloud and other major software applications
• Fonts and font management / licensing
• Networking including wireless/Wi-Fi, ethernet, switches and routers
• The internet including broadband/ADSL, email, web browsers, Skype, Dropbox and other cloud services
• Mac <> Windows integration including Windows / Exchange Servers and running Windows on a Mac
• Servers including file, web, database, print and email
• Security including encryption, virus / malware protection, physical lockdown
• Training - 1-on-1, 1-to-Many, informal group sessions
• Diagnosing and resolving problems
• Recovery and reinstallation
• Assisting with repairs
• Hardware upgrades
• Advising on the best software / accessories
• Asset management
• Project management

The team at Burning Helix bring together years of highly relevant experience in the fields of information technology (IT), print, publishing, sales, marketing, the internet, training, project management and development. We are able to provide a full range of support options, customised to your needs. From pro-active technical management and service-level agreements to per incident ad hoc call outs and telephone/remote support. You can rely on us to keep you productive and your equipment in top shape and in the best of health. If necessary we can arrange hardware repairs, servicing and account management with reputable companies. We have helped a variety of companies streamline their processes, become more effecient and increase their productivity and profitability. If you're in Prague we can come to you. If you're further away we should be able to help you out remotely via the internet. Please don't hesitate to contact us to arrange a meeting.

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