Technical Support & Consultancy

We can consult and support all of your Apple products at a highly technical level:

Macs - MacBook, MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, mini
iPhones
iPads
Apple TV
Apple Watch
Airport wireless devices and Time Capsules
Install, setup and configuration
Updating / upgrading iOS / macOS / watchOS / tvOS
(Remote) management of Apple products
(Time Machine) data backup and archiving
Microsoft Office / Office 365, Adobe Creative Cloud and other major software applications
Fonts and font management / licensing
Networking including wireless/Wi-Fi, ethernet, switches and routers
The internet including broadband/ADSL, email, web browsers, Skype, Dropbox and other cloud services
Mac <> Windows integration including Windows / Exchange Servers and running Windows on a Mac
Servers including file, web, database, print and email
Security including encryption, virus / malware protection, physical lockdown
Training - 1-on-1, 1-to-Many, informal group sessions
Diagnosing and resolving problems
Recovery and reinstallation
Assisting with repairs
Hardware upgrades
Advising on the best software / accessories
Asset management
Project management

The team at Burning Helix bring together years of highly relevant experience in the fields of information technology (IT), print, publishing, sales, marketing, the internet, training, project management and development. We are able to provide a full range of support options, customised to your needs. From pro-active technical management and service-level agreements to per incident ad hoc call outs and telephone/remote support. You can rely on us to keep you productive and your equipment in top shape and in the best of health. If necessary we can arrange hardware repairs, servicing and account management with reputable companies. We have helped a variety of companies streamline their processes, become more effecient and increase their productivity and profitability. If you're in Prague we can come to you. If you're further away we should be able to help you out remotely via the internet. Please don't hesitate to contact us to arrange a meeting.

Book A Business Service Now

Booking type:

We'll come to you if you're in Prague. If you're in the Czech Republic we can probably help you remotely or possibly still come to you (but there may be a charge for travel expenses). If you're in Prague and would prefer to meet at the shared Locus Workspace office in Vinohrady, Prague 2 please select that option (there is a small additional charge for this type of meeting).

Specify service(s) required
or any additional information
to help us serve you best:

Notes:

Please provide details of the service(s) or help that you require e.g. "upgrading my computer from macOS 10.12 Sierra to macOS 10.13 High Sierra"
- cannot be empty/blank.

Your Name:

Notes:

Name cannot be empty/blank.

Telephone Number:

Notes:

It is best that you provide a contact telephone number, especially for quick appointments, as this allows us to contact you in the quickest way to confirm your booking. Please include the country and area codes if it is not a Czech Republic telephone number e.g. +44 1234 567890 (+44 is the United Kingdom - click here for country calling codes).

Email Address:

Confirm Email Address:

Notes:

If you provided an email address above please type your email address again to help avoid email address typing errors (which means we'll be unable to contact you by email).

Preferred Date:

Notes:

If typing the date in it should be in the DD/MM/YYYY format. Appointments are available Monday to Friday. Appointments may be possible on Saturdays or Sundays but availability is not guaranteed and may incur additional charges.

Preferred Time:

Notes:

24 hour HH:MM format. Standard appointments are available 09:00 (9am) to 16:00 (4pm). Appointments outside of these hours may be possible but availability is not guaranteed and may incur additional charges.

Where did you find out about us?

Or Other… (please specify):

Receive Marketing Emails?

NoYes

Notes:

Please let us know if you would like to receive marketing emails from us and us only. We will not pass your contact details on to other companies.

Receive Marketing Texts?

NoYes

Notes:

Please let us know if you would like to receive marketing texts from us and us only. We will not pass your contact details on to other companies.

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